- A question about your order?
- If you are not completely satisfied with your purchase, we are here to help. Contact us as soon as possible so we can find the most suitable solution together.
- When writing to us, please include your order number if possible. This allows us to process your request more quickly.
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Do you have a question about sizing?
Contact our customer service at info@lars-anne.fr. In 9 out of 10 cases, we will respond within 24 hours. -
Do you have a complaint about the quality of an item?
If possible, attach a photo to your message as soon as possible. This allows us to offer you a suitable solution as quickly as possible. -
Another question, or are you missing information?
Do not hesitate to contact us: we are happy to answer all your questions.
- Right of withdrawal
- We specify that the right of withdrawal only applies from the moment your package has actually been delivered to you, i.e., when the tracking (track & trace) indicates the "delivered" status. A request for withdrawal submitted before this date cannot be taken into account.
Here's how to exercise your right of withdrawal:
The right of withdrawal is valid for 14 days from the delivery date
Within this period, send us an email to info@lars-anne.fr stating your order number and that you wish to exercise your right of withdrawal
Return shipping costs are the responsibility of the customer
The item must be returned unused, in perfect condition and in its original packaging
After receiving and checking the item, we will refund the purchase price via the original payment method